Privacy
Policy
Last updated: January 14, 2026
Introduction
This Privacy Policy describes the type of information we may collect from you or that you may provide when you visit AlereMD (our “Website”) and our practices for collecting, using, and disclosing that information. “You” and “your” means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
When this policy does not apply
This Policy does not apply to information collected by third-party websites, including services linked from this Website. It also does not apply to information collected from users who log in to password-protected and secure portions of a patient platform or portal.
Information collected and stored in a Secure Portal may be Protected Health Information (“PHI”) and/or medical information governed by applicable state and federal laws, including HIPAA. Our use and disclosure of PHI follows the applicable Notice of Privacy Practices provided by the Practice. We will not sell PHI or use it for advertising, marketing, or use-based data mining.
How we collect and use personal information
You may use our Website without directly providing personal information. If you respond to our communications or use a linked registration, appointment, event, or feedback service, you may be asked for information such as your name, email address, phone number, or demographic information. The information collected depends on how you interact with the Website and Services.
We may use personal information to communicate with you, provide requested Services, comply with legal obligations, enforce applicable terms, and protect the Services and the rights of our users and others.
Information collected directly from you
Information you submit may include:
- Basic contact details such as name, address, telephone number, and email address.
- Account or order information when a third-party service requires it.
- Customer support information you choose to include in communications with us.
You may choose not to provide this information, though doing so may prevent access to certain Services. Please do not send personal medical information through ordinary email or non-secure website channels.
Usage data and cookies
We or services supporting the Website may automatically collect limited information about interactions with the Website, sometimes called Usage Data. This may include device and browser information, network connection details, IP address, and pages visited. Cookies and similar technologies may be used where needed for functionality or measurement. Most browsers let you remove or reject cookies through their controls.
Information obtained from third parties
We may obtain information from vendors and service providers that support the Website and Services, including scheduling, patient portal, payment, communications, or infrastructure providers. Information obtained from third parties will be treated in accordance with this Policy. We are not responsible for the accuracy of information provided by a third party or for that party’s policies and practices.
How we disclose information
We do not sell, trade, or rent users’ personal identification information. We may share information with vendors that perform services on our behalf; when you direct, request, or consent to a disclosure; to comply with legal obligations; to enforce applicable terms; or to protect the Services, our rights, and the rights of others.
Third-party websites and links
This Website links to online platforms operated by third parties, including scheduling, portal, membership, maps, and media services. Review their privacy and security policies before providing information. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party platforms. A link does not by itself imply endorsement of all content or practices on that platform.
Children’s data
The Services are not intended for children under 18, and we do not knowingly collect personal information from children under 18 through this Website. A parent or guardian who believes a child has provided personal information may contact us to request deletion.
Data security
We use measures designed to secure personal information from accidental loss and unauthorized access, use, alteration, and disclosure. No security measure is perfect, and information sent over the internet may not be secure in transit. Do not use unsecured channels to communicate sensitive or confidential information.
Your rights and choices
Depending on where you live, you may have rights to request access to, deletion of, correction of, or a copy of personal information we maintain about you; to restrict processing; to withdraw consent; or to appeal a decision. You may also opt out of promotional communications through the unsubscribe option shown in those communications. We may need to verify your identity before responding to a request, and rights may be subject to legal exceptions.
Changes to this policy
We may update this Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on this page and update the “Last updated” date.
Contact information
Questions about this Policy or requests concerning your personal information may be sent to info@aleremd.com, or by mail to AlereMD, 1302 North Shepherd Drive, 3rd Floor, Houston, Texas 77008.